At we are canyoneers our highest priority is to guarantee the health security and well-being of our clients, workers and collaborators, being they the main reason for our decisions.

 

 

OUR PROTOCOL COVID-19

Cancellation: In the case that a client presents symptoms by COVID-19, the total amount paid to date will be refunded.

SELECTION OF ITINERARIES AND ACTIVITIES

All canyoning and via ferrata activities are carried out in wide areas and are selected with the aim of avoiding crowds and being able to maintain the recommended physical distance.

CLEANING AND DISINFECTION OFFICE AND BUILDINGS

We have a cleaning and disinfection plan for our office and warehouse, with a record for cleaning control according to the frequencies set by the health authorities.

CLEANING AND DISINFECTION OF THE EQUIPMENT AND GEAR 

All the necessary equipment for the development of the activities (wetsuits, helmets ...) are cleaned and disinfected under a rigorous protocol with certified virucidal products. These products are biodegradable, in order to reduce the impact on the environment and nature.

DIGITAL PROCESSES

With the aim of promoting physical distance, we have adapted our methodology so that you have all the necessary information, contracts and instructions for the digital reservation process. In this way we will avoid, as far as possible, meetings in our office.

SMALL GROUPS

To guarantee the safety and the necessary physical distance, the activities are carried out in small groups following the rules of active tourism.

OUR TEAM OF PROFESSIONALS

All our workers (both guides and public service workers) have been trained to carry out the COVID-19 protocol, and during the development of the activities, they will be equipped with the necessary sanitary protections.

RECEPTION AND MEETING WITH CUSTOMERS

We have adapted our facilities to facilitate distancing and we have a specific protocol to control the capacity in our activity center. The meeting point for the activities will be in a large outdoor space.

HYGIENIC-SANITARY EQUIPMENT AT YOUR DISPOSAL

During the activity in case you need it, the guide will be equipped with hygienic-sanitary equipment.

PROTOCOL FOR ACTION IN THE EVENT OF A SUSPICIOUS CASE

We have a specific plan for a suspected case of contagion from our workers and users.

CONTROL OF PERSONNEL AND WORKERS

All our staff undergo a daily temperature control and evaluation to detect any suspicious symptoms that may be at risk.

 

 

RECOMMENDATIONS FOR THE CLIENT

If you have any symptoms of COVID-19, if you are or have been in contact in the last 14 days with someone with COVID-19, please avoid from participating in the activity. Be responsible. 

Always bring your own personal protective equipment with you: mask and hydroalcoholic gel.

Always have the mask on hand and ready for cases where you have to share small spaces with other people (meetings-reunion, abseil, etc.).

 

Wash your hands or disinfect them at the beginning and end of the activity and whenever possible during the activity, with soap and water or biodegradable disinfectant gel or spray. In particular, hands should be washed or disinfected after each close contact, before eating and drinking, before and after bathing.

 

Do not attempt to communicate while sneezing or coughing. Avoid face to face contact.

 

If you have to sneeze or cough, do it with a tissue or in front of the inside of your elbow.

 

Stay vigilant during the marches to adapt the rate of progression and stops with respect to the rest of the group and thus maintain the safety distance at all times (2 meters). 

 

Avoid touching your mouth, nose, and eyes with your hands. 

 

Avoid touching your mouth, nose, and eyes with your hands.

 

Always wear your glasses (sunglasses or clear).

 

Don't share lip balms or sun creams. 

 

Don't  exchange food and drinks with the rest of the group. 

Don't share cutlery, plates, glasses, or drink from the same bottle.

 

Follow your guide's instructions at all times.

+34  608 33 15 94

Avenida Pirenaica 7

22330 - Ainsa 

Ordesa, Huesca

España

 

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