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TERMS AND CONDITIONS
Clients must pay cash in the office before the day of the activity. They can also pay with PayPal, but the customer is the one who assumes the commission that is supposed to pay with PayPal.
If the client cancels the activity previously contracted, the following percentages must be paid as management expenses:
20% of the total amount, within 5 days before the start of the first activity.
50% of the total amount, within 48 hours prior to the start of the activity.
100% of the activity in case of no-show or cancel the same day.
ANNULMENT AND POSTPONEMENT OF THE ACTIVITY
we are canyoneers reserves the right to modify or cancel the activity for reasons beyond their control (climatology, conditions from certains customers, flow rate variations, adverse conditions...). Considering the money devolution.
Participants aged under 18 must always be accompanied by a parent or guardian.
From age 18 and upwards they must have parental permission or be accompanied by a responsible adult.
All our activities include a photo report for the participant, unless otherwise specified.
The customer will receive a copy of the edited photos, which can be downloaded from our servers using a link provided through an email to the address that has been provided on the reservation link. This will be available within a maximum period of one week, during which the we are canyoneers team processes and prepares images.
Participants consent to the use of the photographs taken during the course of the activities for media and advertising campaigns we are canyoneers should deem as appropriate.
In the case of minors, the images will be used only under the written consent of their legal guardians.
Customers who do not want their image to be used need to notify we are canyoneers in writing via email or post. In such cases we are canyoneers will not use images for such purposes.
The customer agrees not to use and / or modify the images or videos for their own profit, without proper consent from we are canyoneers and in any case the source is to be mentioned.
In compliance with Organic Law 15 /1999 of December 13 on the Protection of Personal Data, we inform you that the personal information you provide will be included in a computerized database.
The purpose of this database is to facilitate the processing of activities, insurances, sending pictures and also, if not stated otherwise, for sending you commercial communications about products and services that may be of interest to you.
The customer can always exercise their rights of access, modification, cancellation and opposition by email contact to or in writing to the social address of the company.
CONDITIONS AND OBLIGATIONS OF THE CLIENT
You are going to do an activity which takes place in a naturally hostile environment, and is clearly associated with risk-taking that can’t be totally controlled by the mountain guide and the company.
We need to respect the environment.
The clients are advised that the activity is headed by a qualified professional guide. The person who directs the activity is the guide. The clients must respect the decisions of the guide, during the activity.
we are canyoneers reserves the right to deny the client access to the activity.
The clients know the activity that we are going to do, the place of the activity, the displacement required to arrive to the place of the activity, the specials features of the activity and the requirements to access to the activity.
The cilents have the equipment required. The customer is responsible for the personal equipment that is issued for each activity and then must return it complete at the end of the activity. In case of loss of any items during the activity, we are canyoneers reserves the right to ask the customer to cover the costs of those items.
we are canyoneers is not responsible for personal items clients bring to the activity.
The clients know the price of the activity and what is included and what is not included.
The clients are advised that the Company has an Accident and Rescue Insurance.
we are canyoneers has official forms for clients to lodge a complaint.
The clients have to informe to the company that they are in good health and not suffering from any mental or medical condition(s) that would preclude participation in the activity. They declare that they are not pregnant.
The client promises that he/she will not be under the effects of alcohol, drugs and/or narcotics or any other medication that may compromise his/her stability, reflexes or have any other adverse effects on his/her capabilities..